Customer Support Agent

Who we are

When was the last time you were pleasantly surprised by an insurance company? We bet the answer is never—and we've built Feather to change that.

We’re committed to creating a brand new insurance experience. We envision one without commission-hungry brokers, where our customers' best interests are always at the center.

We’re an ambitious team and we’re crazy about fintech and insurance. Our company was founded in 2018 by Rob (CEO) and Vincent (CTO). Vincent was one of the first employees at N26, where he was instrumental in building and scaling their iOS app. Rob was previously working at McKinsey, where he consulted top insurance companies on how to improve their digital strategy. Since then we have grown into a successful startup.

About the role

We’re looking for a customer service expert to field inquiries from our customers via our messaging platform and through video calls. To do so, you will need to build a good understanding of how our insurance products work and the most commonly asked customer questions. You’re excited by using technology to help deliver an awesome experience, for example through video calls (10% of the work) and chat/email (90% of the work), but also our own internal tools. You enjoy helping people out with one of the most important topics - insurance - and make sure you recommend what is best for them.

Your responsibilities

What you bring

Nice to have

What we can offer

Does this sound like you? Apply now!

To be considered, send a cover letter and your CV to jamie@feather-insurance.com. We highly encourage people from underrepresented groups in insurance & tech to apply.